Block management explained: a guide for RMC directors

If you sit on an RMC or own a leasehold flat, here is how good block management actually works.

What block management covers

Block management is the administration of the shared parts of a building — the structure, communal areas, and shared services — on behalf of the people who own or are responsible for them.

Service charges and budgets

Leaseholders contribute to a service charge that funds maintenance, insurance, and communal costs. A good managing agent prepares a clear annual budget, collects contributions, and provides transparent accounts so everyone can see where the money goes.

Key responsibilities

• Planned and reactive communal maintenance
• Buildings insurance and claims
• Fire risk assessments and health & safety
• Service charge budgeting and accounting
• Section 20 consultation for major works
• Clear communication with residents

Choosing a managing agent

Look for transparency, responsiveness, and proper accounting. Residents are happiest when they understand their charges and can see that communal areas are well looked after.