Legal
We take all complaints seriously. Here is how to raise a concern and what happens next.
Milton Keynes Rentals is committed to providing a high quality service to all our clients. If something goes wrong or you are unhappy with our service, we want to hear from you so we can put things right.
In the first instance, please contact us by email, phone or in writing:
Please describe your complaint clearly, including relevant dates and any supporting documentation.
We will acknowledge your complaint within 3 working days and provide a full written response within 15 working days.
If you remain dissatisfied after receiving our initial response, you may request that your complaint is reviewed by a senior manager. We will provide a final written response within 15 working days of receiving your escalation.
Milton Keynes Rentals is a member of the Property Redress Scheme (PRS), an approved redress scheme under the Estate Agents Act 1979 and the Redress Schemes for Lettings Agency Work and Property Management Work (Requirement to Belong to a Scheme etc) (England) Order 2014.
If you remain dissatisfied after completing our internal complaints process, or if we have not issued a final response within 8 weeks of your original complaint, you may refer the matter to the Property Redress Scheme free of charge:
You must refer a complaint to the PRS within 12 months of our final response letter.
We hold a Client Money Protection certificate. Details are available on request.
