Transparency
Clear, upfront information about landlord and tenant fees, in line with the Tenant Fees Act 2019.
In line with the Tenant Fees Act 2019, the fees a tenant can be charged are strictly limited. Permitted payments include rent, a refundable tenancy deposit (capped by law), a refundable holding deposit, and certain default fees. We do not charge prohibited fees. Full details are provided before you commit to a tenancy.
Our landlord fees depend on the service level you choose — tenant-find, rent collection or fully managed. We provide a clear, written breakdown of all fees before you instruct us, with no hidden charges. Contact us for a full fee schedule tailored to your property.
Client money is handled in line with Client Money Protection requirements, and we are a member of a government-approved property redress scheme. Deposits are registered in an approved tenancy deposit scheme.
Book a rental assessment, request a proposal or speak to our Milton Keynes team today.
The Tenant Fees Act 2019 brought significant changes to the private rental sector across England, limiting the payments that can be required from tenants. Before this legislation, tenants could face various charges throughout their tenancy, including administration fees, reference fees, and renewal fees. These practices are now prohibited.
Under the current rules, landlords and letting agents can only request specific permitted payments. These include the rent itself, a holding deposit to reserve a property (capped at one week's rent), and a refundable tenancy deposit (typically capped at five weeks' rent where the annual rent is below £50,000, or six weeks' rent above that threshold). Default fees may apply in limited circumstances, such as when a tenant loses their keys or makes a late rent payment, but these must reflect genuine costs incurred.
The Act also introduced penalties for non-compliance, meaning landlords and agents must ensure their fee structures meet legal requirements. As a tenant, you have the right to clear information about any permitted payments before entering into a tenancy agreement.
When you begin the rental process, whether as a landlord or tenant, transparency around fees helps avoid confusion later. For tenants, this means knowing exactly what you will pay upfront and throughout your tenancy. For landlords, it means understanding the cost of the service you are receiving and what is included at each level.
Different service levels typically mean different responsibilities. A tenant-find service usually covers marketing, viewings, referencing and tenancy setup. Rent collection adds ongoing payment handling and chasing. Fully managed services generally extend to property inspections, maintenance coordination, and compliance management. The scope and cost of each option should be explained in writing before you make a decision.
Location can influence how properties are marketed and managed, and being based in Broughton means local knowledge of the Milton Keynes rental market, including the areas tenants search for most and the typical expectations of both landlords and tenants in MK10 and surrounding postcodes.
No. Under the Tenant Fees Act 2019, landlords and agents cannot charge tenants for renewing a tenancy agreement. This includes both fixed-term renewals and switches to periodic tenancies.
If you decide not to proceed or fail referencing due to providing false or misleading information, the holding deposit may be retained. However, if the landlord or agent withdraws or you are not accepted through no fault of your own, it must be returned in full within seven days.
Fees can vary based on service level and sometimes property characteristics, such as the number of bedrooms or whether the property is furnished. A written breakdown tailored to your specific property should be provided before you commit.
During a tenancy, the only regular charge is rent. Default fees may apply in specific situations such as late payment of rent or lost keys, but these must be reasonable and reflect actual costs. All permitted charges should be explained clearly in your tenancy agreement.
