Tenant support
Tell us what needs fixing and we will coordinate the right contractor. For genuine emergencies, please call us straight away.
If there is a risk to safety — for example a serious water leak, a gas smell, no heat or hot water in cold weather, or a security risk — call us immediately on 0330 460 0276. If there is a gas leak, call the National Gas Emergency line on 0800 111 999 and leave the property.
Give us as much detail as you can so we can resolve it quickly.
We typically respond within one working day.
We assess the issue, contact you if we need more detail, and arrange a vetted contractor. You will be kept updated on progress.
Genuine emergencies are prioritised. Routine repairs are scheduled as quickly as access and parts allow.
Usually yes. We will agree an appointment that suits you, and contractors will carry identification.
Anything posing a risk to safety or causing serious damage — major leaks, gas smells, total loss of heating in cold weather, or security failures.
