Turning around a block with unclear service charges

The challenge

An RMC inherited a 24-unit block from a previous agent with unclear service charge accounts and frustrated leaseholders. No one could explain where contributions were going, and communal maintenance had slipped.

Our approach

• Managed a clean handover of records, funds and supplier contracts
• Rebuilt the service charge budget with line-by-line transparency
• Issued clear accounts and a communication schedule for residents
• Re-established planned communal maintenance and safety checks

The result

Leaseholders could finally see how their money was spent, communal areas were maintained again, and the RMC directors spent far less time fielding complaints.